FAQs

Where do you deliver and is there a delivery cost?

Sydney Area	Delivery Days
City and Inner West	Daily
North Shore (to Spit Bridge)	Monday, Tuesday, and Friday
Southern Sydney	Wednesday and Friday
Balmain/Rozelle/Drummoyne	Wednesday and Friday
Western Sydney	Thursday
Northern Beaches	Fortnightly on a Friday
Hills and North	Thursday

Please note: the minimum order for free delivery to the Sydney metro area only is $150. For any questions please contact us on 02 9557 2388

Regional NSW and Interstate:

• Orders are deilvered by Shippit, our preferred shipping partner
• Your order is weighed then freight cost and delivery date are estimated
• An invoice is then provided to you for approval/remittance before your order is dispatched

What are my payment options?

• If credit terms have been approved, all the usual payment methods apply - EFT, credit card, cash, cheque - or if you choose, you can leave your credit card details with us and consent to our processing payment on your behalf.
• Cash on Delivery (COD)

Do you have a representative that could visit?

Yes we have customer service representatives in the Sydney region. Feel free to contact us sales@essentialingredient.com.au or 02 9557 2388 to request a visit.

How do I check the status of my order?

Please contact your customer service representative or our office 02 9557 2388

What do I do if I'm missing items from my order?

Firstly, please check the bottom of your invoice as any items temporarily out of stock will be noted there.
Contact your customer service representative or our office 02 9557 2388

How do I add to my order?

Please contact your customer service representative or our office 02 9557 2388. You can also place another order through Essential Wholesale Online www.essentialwholesale.com.au

Where can I visit The Essential Ingredient  stores?

Albury NSW
473a Dean Street, Albury NSW 2640
02 6041 4111
store@essentialalbury.com.au

Canberra/ACT
25 Jardine Street, Canberra ACT 2604
02 6295 7148
admin@essentialcanberra.com.au

Newcastle NSW
Junction Fair Shopping Centre, 200 Union Street, Newcastle NSW 2291
02 4926 1991
admin@essentialingredientnewc.com

Orange NSW
145 Summer Street, Orange NSW 2800
02 6361 8999
mail@essentialorange.com.au

Prahan VIC
Prahan Market, Elizabeth Street, South Yarra VIC 3141
03 9827 9047
mail@essentialingredientvic.com.au

Rozelle NSW
731-735 Darling Street, Rozelle NSW 2039
02 9555 8300
rozelle@essentialingredient.com.au

South Melbourne VIC
266 Coventry Street, South Melbourne VIC 3205
03 9827 9047
mail@essentialingredientvic.com.au